Refund Policy
Last updated: July 2025

At [Your Business Name], we’re committed to delivering high-quality personal training and helping clients reach their fitness goals. We understand that circumstances can change, and we’ve outlined our refund policy below to ensure clarity and fairness for both parties.

1. General Policy

All personal training sessions, packages, and programs are non-refundable once purchased, unless under exceptional circumstances (outlined below). By making a purchase, you acknowledge and agree to this policy.

2. Refund Eligibility

Refunds may be granted at the discretion of [Your Business Name] under the following conditions:

• Medical Condition: You are unable to continue training due to a certified medical issue (proof required).

• Trainer Cancellation: If we cancel a session/package and cannot offer an alternative or substitute trainer.

• Administrative Error: You were charged incorrectly or purchased a service in error and notify us within 48 hours.

3. Non-Refundable Situations

Refunds will not be issued for:

• Missed sessions or late cancellations (under 24 hours’ notice)

• Change of mind after purchase

• Lack of results (as results depend on individual effort and consistency)

• Partially used packages

4. Transfer of Sessions

If you are no longer able to use your remaining sessions:

• You may transfer them to a friend or family member (subject to approval)

• Sessions must be used within [6 months] from the purchase date unless otherwise stated

 

5. How to Request a Refund

All refund requests must be submitted in writing to [Your Email Address] with:

• Your full name

• Proof of purchase

• Reason for refund request

• Any supporting documentation (e.g., doctor’s note)

We aim to respond within 5 business days.

6. Contact Us

For any refund-related questions, please contact:

📧 scott.reid1983@outlook.com
📞 +447841434470
🌐 scott.reid1983@outlook.com